Jira Concepts - Issues

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues

Problem

Track underlying causes of incidents. Created by Jira Service Desk.

IT Help

For general IT problems and questions. Created by Jira Service Desk.

New Feature

A new feature of the product, which has yet to be developed.

Incident

For system outages or incidents. Created by Jira Service Desk.

Service Request

Created by Jira Service Desk.

Service Request with Approvals

For requests that require approval. Created by Jira Service Desk

Change

Created by Jira Service Desk.

Black Duck Security Vulnerability

Black Duck Security Vulnerability

Black Duck Policy Violation

Black Duck Policy Violation

Bug

A problem which impairs or prevents the functions of the product.

Epic

Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.

Story

Created by Jira Software - do not edit or delete. Issue type for a user story.

Task

A task that needs to be done.

Improvement

An improvement or enhancement to an existing feature or task.

Benchmarking

DSG - Text Insights

OPS - Custom Reports

Custom Reports

zAdvanced Analytics (AA)

CXA Analyst

DBA - Mongo

Executive Dashboards

zData Processing/Data Tables

Insight Review/QBR

DBA - Administration

Panel

zExcel Builder (XB)

DSG - Advanced Analytics

DEV - DB Dev

DSG - CXA Tool or Dashboards

zProgram Architecture (PA)

EMP - Flashboards

DSG - Custom Reports

zReports/Review (RPT)

EMP - Other

DSG - Employee

zResearch (RES)

DSG - Executive Review/Report

EMP - Data Migration

zSI/POV

DSG - Panel

OPS - Back-fill

zCXA Tool or Dashboards

Set up or edits of an Executive Dashboard or CX Analyst Tool.

Security

These are meant for security related items.

zMiscellaneous

Survey

Technical Issue

zTags (Custom)

Report

Social

Dashboard

Production Bug

jira.translation.issuetype.bug.name.desc

Help Desk Office

Help Desk Security

EAST

Sentiment

Deconstructor

WEST

Support

Ipsos project workflow support task

Ipsos Task

Ipsos task for Ipsos support workflow

InMoment Task

"InMoment" task for Ipsos project workflow

Submit Correction

Issue type created for use by RC Project

Critical

Request Additional Content

Issue type created for use by RC Project

InMoment (Internal)

To be used ONLY for InMoment Internal Tasks

Leave Feedback

Issue type created for use by RC Project

Maintenance Request

Campaign Insights Backfill Request for Pro Reporting

Contact Data Center Migration Request

Request_Conversions

Escalated

Sprint Task

Research Spike

Success Story

Fixes

Product Management Task

Design Concepts (DS Internal Only)

This Issue type is to be used for internal data sciences projects and can only be accessed by data sciences teams.

EMEA

New Components

Help Desk Meeting Setup

Information Request

New Hire Request

Purchase Request

Help Desk Support

OPS - Exclusion List

Maintenance (fixes, clean-ups)

Maintenance (fixes, clean-ups)

OPS - Translations

Updates (content adds/deletes)

New Report/Survey

Build

Brand new Org/Program

Training

Training

Help Desk Telephone Request

Problems with extensions/handsets

Help Desk FTP Credentials

FTP credentials and setup

OPS - Data Fields

OPS - Misc.

Help Desk Hardware

Request for equipment

Help Desk Software

Request software for purchase and/or install

Fire

AWS Cloud Costs POC

Tracking Cloud Expense

Security Vulnerabilities

DevStory

DeployStory

QAStory

PostDeployStory

Convergence Migrations

Development Bug Sandbox

Convergence

Program Excellence

ES_Custom

Story

Help

Jira / Confluence Help

ES_Di_Minimus_No_Support

Story

Initiative

A company level initiative spanning epics and potentially projects.

ES_UX/UI_Extensibility

Story

ES_XI-Existing/Queued_Feature

Story

Access/Permissions

Spike

Spikes are a type of exploration Enabler Story in SAFe. Defined initially in Extreme Programming (XP), they represent activities such as research, design, investigation, exploration, and prototyping. Their purpose is to gain the knowledge necessary to reduce the risk of a technical approach, better understand a requirement, or increase the reliability of a story estimate.

ES_Survey_Extensibility

Epic

ES_JS_Library_Feature

Story

ES_XI_Product_Feature

Story

New_Build_Request

AS: User Access / Permissions

AS: New Project

Admin

Migrate

Mthly_Quality_Check

Annotations

Incident Post Mortem

Machine Learning

SCIP

New Infrastructure Request

New Infrastructure Request (CE)

XI Account / Org Destruction

MI - Data Sciences

Graphics - Admin

Idea

An idea for a new product or improvement to an existing product.

Ad-Hoc

None

zOther

zSales Support (SS)

zText Analytics/NLP

zCore (Industry)

Graphics [New Client]

zDiscover

Graphics [Change to Existing Client]

zR&D

zTags (Industry)

Graphics [New Survey]

Risk

Test Automation

Automated Access Control Audit

Development Bug

Documentation Fix

SSL Cert

New SVG

Graphics

Test Type

Used to Test new workflows

Change Request (CAB)

Change Control

Platform Site Creation

Platform Site Cancellation

Technical Story

A story that does not necessarily add business value, but adds technical value to the team or product.

Question

Meeting

Access Control Audit

Documentation

Privacy Request

Vendor Review

Contract Review

Customer Audit(Security & Privacy Questions)

Modeling

Request (external)

Generic/Other

XI/CXIC EMEA

XI/CXIC NA

Customer Commitments

Laptop Setup

Testing

Phone Request

Feature

Odyssey

PII Requests

Email Request

PII Request

Internal Platform Support

Department (smj use only)

Theme

Division (smj use only)

Studio

BZ2

Test Issue Type for Test Project BZ2 = Bug Zero 2.0

DBZ Bug

Cost Approval

DM Task

Convergence New Features

Convergence Defects

New Infrastructure Request (CESD)

Chat

Issue Type for Tech Support Chat tickets.

Industry Packs

ODS Migration

ODS Migration

Choose an Issue Type...

Please select an issue type from the list below.

BI - RapidMiner

Help Desk SOC Compliance

BI - Vertica

Help Desk DEV

Help Desk PROD

UX/UI

DSG - R&D

Feature Request

Request

RapidMiner

Data Mining Modelling

BI - Tableau

DSG - Text Analytics

Ad Hoc Analysis

BI - Netezza

For Sub-Task Issues

Sub-task

The sub-task of the issue

Technical task

Created by JIRA Agile - do not edit or delete. Issue type for a technical task.

Red Issue

Defect

A defect found with an issue during review or testing.

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Escalated

Blocker

Blocks development and/or testing work, production could not run.

Critical

Critical bugs, or showstoppers as they are often called, are so severe that they prevent you from further testing. These issues manifest themselves in a number of different ways. They can range from an app that continuously crashes to a button missing in the user interface preventing you from loading or triggering a required part of the application. Critical bugs are the highest on the bug severity scale.

Major

As you test an application, you should always have its requirements and/or user stories in mind. If you encounter an issue that prevents the application from meeting requirements or carrying out a feature, it classifies as a major bug on the bug severity scale. In most cases, major bugs are fairly obvious. For instance, if you are testing a game and the application fails to save your score the next time you login, then that is a major bug. Another example would be if the shopping cart function of an e-commerce app does not correctly tally totals and subtotals. In short, major issues prevent applications from doing what they were specified to do.

Medium

Medium level of attention required.

Minor

Minor defects are a little trickier to classify. While they still should not impede an application’s primary features or functionality, minor bugs will have a greater adverse impact than their trivial counterparts. For example, if you are testing an application and trigger a pop-up message that is incorrect – or even in the wrong language – this is a minor defect, so long as it has no effect on the general functionality of the application itself.

Recurring

Recurring

High

High

Low

Low

No Priority

Trivial

Trivial bugs are common and probably the easiest to identify. As a general rule, they have no real impact on the functionality of the application you’re testing. Trivial defects often come in the form of cosmetic or design errors, such as a text block exceeding its boundaries or an image out of alignment. This would be classified as minor on the bug severity scale.

ASAP

7 days

30 Days

🔥 Fire

P1 - Critical

P2 - High

P3 - Medium

P4 - Low

P5 - Undetermined

Impact unknown, further review required.

Undetermined

Impact unknown, further review required.

Priority 2

Created by JIM during import process

Priority 3

Created by JIM during import process

Priority 1

Created by JIM during import process

Priority 4

Created by JIM during import process

Priority 3+Q184

Created by JIM during import process

General

Blocked

None

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open

The issue is open and ready for the assignee to start work on it.

Reopened

This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.

BACKLOG OLD

Issues that are open and still not committed to.

Scoping

Schedule Request

Pending Schedule Approval

Pending Start Work

Pledged

Issues committed to be completed during current sprint.

To Do

Triage

Determine the correct location of the request

BACKLOG - Assessed

Request has been assessed by work lead and is waiting to be prioritized during the next sprint kickoff.

BACKLOG - Missing Requirements

Request is missing requirements that need to be provided by the requestor before being resubmitted.

BACKLOG - Submitted (Waiting Assessment)

Request is waiting to be assessed by Work Lead.

Selected for Development

In Progress

Fixing

Review

UAT

Release to Production

WORK COMPLETED

Work that was verified on UAT has been deployed onto production. Please verify on production and close the ticket!

WORK COMPLETED.

Work has been completed. Please verify on production and close the ticket!

In Review

Requestor needs to review the work

Hold for Next Month

IN PREVIEW

Changes are waiting on staging to be reviewed by the Reporter. Once verified, please ask for changes to be launched on production.

PREVIEW APPROVED

Staging has been approved and a desired launch date has been provided to the TSM to launch the project on production.

Testing

This status is managed internally by JIRA Software

Resolved

A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.

Closed

The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

Done

Responded

Triaged

Requested

A request has been submitted and is awaiting approval.

Cube

Planning

Client meeting

Dashboard Build

Draft Review

QA

Cube Request

Operations to complete and return the cube request form

Set Tentative Date

Set Committed Date

Approve Tentative Date

Ready for Work

This status is managed internally by JIRA Software

Updates

Review Changes

Approve Committed Date

Needs Info

The issue needs additional information before it can progress.

Submitted

The issue has been submitted with appropriate information for its issue type.

Exploration

The issue is undergoing exploration to determine its feasibility and viability.

Design Phase

The issue is currently undergoing design.

Documents Required

Prioritization

The issue is being prioritized and assigned.

Req Review

The requirements for the issue are being reviewed to ensure understanding of how to fulfill them.

Dev Backlog

The issue has been assigned to a team and is ready for inclusion in the development backlog.

Test Backlog

In Test

A solution for the issue is being tested by the assignee.

Acceptance Testing

Deploy Queue

The issue has passed testing and is now available for an upcoming deployment.

Review Documents

Completed - Pending Acceptance

Spot Test Troubleshoot

R&D

Provide Feedback/Report

PARKED (CSM)

On-Hold

CSM REVIEW

Additional Items Required

CSM APPROVAL

CSM FOLLOW UP

IN QA

CLIENT FOLLOW UP

COMPLETE - PENDING APPROVAL

Backlog - L2/L3

BACKLOG - Renewals

Under Review

In Progress L2

In Review L2

Approved L2

Escalated

With CSR - Additional Info Required

With CSR - Awaiting Completion

With TSM - Additional Info Required

PARKING LOT

COMPLETED BY CSM

Blocked

This status is managed internally by JIRA Software

AWAIT APPROVAL

Used in the DevOps workflow

CLIENT REVIEW

WAITING ON INFO

CLIENT REVIEWED

ICEBOX

Escalated - TSM

Escalated - BUG

Escalated - Feature

Awaiting Feature Committee Approval

Pending Committee Approval

Approved - Schedule Request

Schedule Sub-task

Define

Pending SI Council Approval

READY FOR ESTIMATION

TSM VERIFIED

Pending Director/VP Approval

BACKLOG - Missing Requirements (CSM)

LEADERSHIP REVIEW

PLAN

IN QUEUE

EXECUTE

HR Triage

DEV REVIEW

CHANGE REQUEST

PRODUCT COUNCIL APPROVAL

Approved

HAND OFF

Waiting Hardware

IDEAS

MISSING REQUIREMENTS (No Need For Rescheduling)

Pending Insights Council Approval

Declined

This was auto-generated by Jira Service Desk during workflow import

Waiting for support

This was auto-generated by Jira Service Desk during workflow import

Waiting for customer

This was auto-generated by Jira Service Desk during workflow import

Pending

This was auto-generated by Jira Service Desk during workflow import

Canceled

This was auto-generated by Jira Service Desk during workflow import

Needs Approval

This was auto-generated by Jira Service Desk during workflow import

Awaiting CAB approval

This was auto-generated by Jira Service Desk during workflow import

Awaiting implementation

This was auto-generated by Jira Service Desk during workflow import

Implementing

This was auto-generated by Jira Service Desk during workflow import

Peer review / change manager approval

This was auto-generated by Jira Service Desk during workflow import

Completed

This was auto-generated by Jira Service Desk during workflow import

Under investigation

This was auto-generated by Jira Service Desk during workflow import

PUBLISHED

PANTRY

DOCS

ANGULAR

Resolution Implemented

Notify

User Confirmation

IN PROGRESS: REACT

IN PROGRESS: ANGULAR

IN PROGRESS: DOCS

IN PROGRESS: PANTRY

Deployed to Prod

WAITING FOR REVIEW

Test Automation Backlog

Test Automation In Progress

Moving to FeatureZero

New

FEATURE VERIFICATION BACKLOG

WITH SUPPORT - Need additional info

Contracting

Fulfillment

Released

IN PROGRESS: WEB COMPONENTS

IN PROGRESS: DOCUMENTATION

IN PROGRESS: FRAMER

Scheduled

Term Holding

Hire Holding

Ready

Backlog

RESEARCH

AWAITING ACCEPTANCE

AWAITING APPROVAL

CHANGE CONTROL APPROVED

PEER REVIEW

5 Sign-Off

Rejected

In Refinement

READY FOR IMPLEMENTATION

READY FOR QA

READY FOR ACCEPTANCE

Waiting on User

Sales Review

Technical Review

TR Approved - SOW not signed

Active

Awaiting Development

Awaiting Testing

In Development

In Testing

Self-Test or Peer-Test the work.

ASSIGNED

VERIFICATION

Peer QA Requested

Peer QA In Progress

PM QA

Client QA

Ready for Launch

After Launch Check

Customer Review

Documentation Prep

Production Prep

New Laptop

Quote Requested

PO Submitted

Order Submitted

Received

Hand off for setup

Tier 1 Investigating

Tier 2 Unassigned

Tier 2 Investigating

Escalated to Engineering

In Patch Process

Ready for Product Release

Bug Fix Verified

Pending Customer

In Contracting

Ready to Start

Building

Finalizing

Meeting

Launched Deliverables

Parked

PO Accepted

Accepted

Ready for Release

In Production

Ready for Development

Client Approved

Approval

Revise

Acceptance

Publish

Assessing

Treating

Approving

Pending Review

Remediation

Code Review

Awaiting Deployment

Review to Close

In QA (For Release)

In Staging (Release)

Staging Verified (Release)

Ready for Production

Production Verified

QA Review (Patch Request)

Awaiting Patch Approval

Submit Merge Request

Ready for Beta

In Beta (Patch)

Ready for Staging

In Staging (Patch)

Staging Verified (Patch)

Data Fix Request

Tier 3 Unassigned

Tier 3 Investigating

PO Review

Awaiting Design/Req

Business Understanding

Data Architecture

Data Preparation

Deployment

Documentation

Waiting on Approval

Reporter review

Waiting on requestor

Ongoing

Escalated to TSM

Escalated to NOC

Escalated to CSM

Log Work

Waiting on Provisioning

Denied

Escalated to DBA

Escalated to SysOps

Incomplete Brief

Client Sign Off

Escalated To UTS

FA Review

Awaiting Dev Review

Awaiting Ticket

Awaiting Date

Awaiting Release

In Jira

Work in progress

This was auto-generated by Jira Service Management during workflow import

Configure

Test

Data Import/Export

Train

Cancelled

1 Premigration

2 Verification & Set-Up

3 Data Run

4 Spot Test

Spot Test Fail

Approved for QA Dive Test

6 Deep Dive Test

7 Build Program

Dive Test Fail

Dive Test Troubleshoot

Pending DM MGR Approval

Dive Test Pass

In Progress by Dev

Ready for Approval

Ready for Customer Deployment

Ready for Customer Testing

Ready for Deployment to QA Environment

Ready for PO Review

Ready for QA Review

Ready for Sandbox Validation

Ready for Tech Review

Ready for Testing on QA environment

Ready to Package

Refined

Unrefined

Waiting for Defect Resolution

Waiting for Internal Defects Resolution

Requirements / Specs

PM Review

Pass

Fail

Dev / Testing Complete

PM Approval

5 Build/Run Validation Reports

Feedback

Complete

Done - Not Approved

Fixed

Deployed

Product Review

Request Log

Accepted Requirement Summary

Hand-off to Engineering

Preview

Enhance

Create more Surveys and initial data migration

Launch

Archived

Sunset

2023

Build

Reprocess Spot Test

Reprocess Deep Dive

8-Schedule-Sync-Data

Cut Over Program

9 Delete eSaaS data

QA Pass

QA Fail

Assessment

Communicate

Reproduce

Fix

Doc/Communicate

In Process

Services Review

Canceled / Addressed

Document/Communicate

Request is done. Log work, describe in Comment and add snapshots in the Jira ticket. Send to Reporter.

Report

Finished work. Log time, describe work in Comments, notify with Reporter.

DDT Review Report

Dev Done

QA Done

Awaiting

DevStory Deploy Queue

Received Termination Notice

R&D Backfill Request

Backfill Review

Backfill Review Approved

Candidate Identified

Background Check

Candidate Added to Bamboo

CorpIT Set-Up

Create

Approval Phase

Not Approved

Incomplete

Review Phase

SS Work Complete

Resubmit

Waiting Line

Reopen

Awaiting Deploy

Dev Epic Deploy

To Resolve Issues

Requirements/Specs

Escalate

Review Approved

Notify Chief/ELT

Preview Request

Completion Checklist

Client Submission

Pending Client Response

Obstructed

Org Built & Hierarchy Enabled

.bfs file Exported & Imported

Surveys Built

TA Model Enabled

Data Migration Kicked-off

Apps Configured

Initial Reporting Finished

Detailed Data Validation Complete

Handed off to CS team

Ready_to_Build

On Hold

NFR Issue Created

Product DLC

Code Release

Knowledge Base

Create Library Issue

Code JS

QA JS Code

Inform & Educate

Create Custom Build Issue

Code Script & Solution

Implement

Confluence

NFR Issue NOT Created

GDE Issue Created

GDE Issue NOT Created

Ready to Build

Build In Progress

Build Complete

PreMig In Progress

EDM Requested

Validation In Progress

Rptg & Users In Progress

Final Check

Hand Off Prep

Review-Internal

Review-External-Product

Review-External-Marketing

Backlog -Assessed

Backlog Assessed

Cancel

Reject

SD Manager Review

Assign Work Lead

Reqmts Client

Bugged

Authorize

Decline

Rework

Successfully_Converted

TA Test Account

Mapping

Configuration Consolidated

Consolidated Mapping

Semantria Load

XI Enabled

Reproduce_Rsch

ML Team

Maintenance Required

New Request

Retired

Reqmts Data/Business

Analysis/Plan

Specifications

Data Run

Presentation Prep

Post Edits

Presentation Phase

to fix resolution status

Waiting for approval

This was auto-generated by Jira Service Management during workflow import

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Cannot Reproduce

All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.

Done

Work has been completed on this issue.

Duplicate

The problem is a duplicate of an existing issue.

Working as Designed

Misconfiguration

The issue was the result of the system being configured incorrectly.

Fixed

A fix for this issue is checked into the tree and tested.

Won't Do

This issue won't be actioned.

Archived

Issues that are no longer relevant.

Incomplete

The problem is not completely described.

In Progress

In progress of being completed

Declined

This issue was not approved.

Enhancement Request

Contract Cancelled

This resolution is for the IMPL teams when a contract is cancelled

Won't Fix

The problem described is an issue which will never be fixed.

Cancelled

PO Accepted

Pushed to Deploy Queue

DEV DONE

All Data Migrated

None

Work is in Progress

Pushed to Production

DEV DONE

Unable to find Root Cause

Cancelled / Addressed

Fixed - Code Review

Customer Churn

No Code Change

Existing Solution

Manually Migrated

Leadership Hold

Manually Migrated - Custom

Manually Migrated - Survox

Missing Requirement

No Migration Needed

Not Future Vision

Redesign Required

Released

NFR was released for a launch.

Blocked